TouchPoint Contact Centers, Inc.

TouchPoint Contact Centers, Inc. is run by a leadership team that has over 50 years of combined experience in all aspects of owning, operating and managing contact centers.

Leadership Team with over 50 years combined experience
Highly successful & proven operating model
Hands-on experience in every aspect of owning, operating & managing contact centers

Our proven and highly successful operating model features higher compensation for front-line employees, intense customer focus, effective and consistent processes, offshore IT and back office support and the hands-on involvement of our skilled and accomplished leadership team.

TouchPoint - Get More for Less.

Leadership Team:


Chris Eisdorfer	Greg McFarlin	Marta Lederman Rub

Operating Model:

Front-line Compensation
•	Pays between 25% and 100% above market rates for representatives
•	Agent pay between 50% and 70% of bill rate, depending on rate
Intense Customer Focus
•	Our customers are our number one focus
•	Believe world class service can be provided from contact centers, hungry to prove it
Effective & Consistent Processes
•	Target < 5% monthly attrition in US, and < 10% per year in Manila
•	Continuous improvement through training, coaching, certifications and gap analysis at the rep level
Experienced Hands-on Leadership
•	Hands-on senior executives running the day to day business
Offshore IT & Back Office
•	Highly optimized back office, IT and support to maximize investments in front line
•	Hosted technology and Manila-based programming team keep IT costs low but capabilities high