Data Management
• Analytics and Reporting
• Digitization/Transcription
• Billing and Receipts Management
• Data Entry
• Coding Services

Benchmarking
• Proven Best Practice Tactics
• Develop Best-in-Class Benchmark Team
• Validate Overall Performance

Retention Management
• Welcome Calls
• Affinity Programs
• Customer Surveys
• Third Party Verification

Customer Care/Maintenance
• Issue Resolution
• Customer Contact Management
• Issue Reporting and Tracking

Customer Prospecting
• Lead Generation
• Lead Profiling
• Lead Management
• Appointment Setting

Customer Acquisition
• Telemarketing
• Inbound and Outbound Sales
• Field Pick-up
• Order Verification

Activation/Order Processing
• Order Processing
• Order Status
• Billing Inquiries
• Account Management

Cross-Sell/Up-Sell
• Penetrating Other Product Lines
• Upgrading Existing Services
• Cross-selling Products/Bundles