TouchPoint Contact Centers, Inc. was founded to give businesses an alternative to the traditional call center outsourcing companies. At TouchPoint, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients . It’s not a paradox – it’s TouchPoint.
TouchPoint Contact Centers is currently seeking idividuals for the following postions:
Account Customer Service Representative
Account Customer Service Representatives are responsible for business to business customer service relations and deescalating conflicts. As such they receive inbound calls from businesses, customers and potential customers that have questions or concerns about their services. Account Customer Service Representatives are given coaching and feedback to fulfill their key performance indicators and goals. Learn more / apply
Account Sales Representative
Account Sales Representatives are responsible for business to business sales. As such they call businesses, customers and potential customers that have shown interest in extending or improving their services. Account Sales Representatives are given leads to manage in order to fulfill their key performance indicators and goals. Learn more / apply
Interested in joining the team at TouchPoint Contact Centers? Please complete the form below: